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Increasing stats upon using 2.0

TomWhitson
Minted
Posted on Feb 04, '07 at 08:25 pm

I recently upgraded to 2.0 on my site. We’ve been experiencing some quite, unusually high, visits.

I’ve taken all but the default peppers off (i think) as I’ve read the posts about includes and closing ?> + whitespace etc. Yet I think the same thing is happening.

The crushes pepper, unless I’m mistake, is proving it. If I go to the most recent tab I get,

24  karoo.KCOM.COM  37 mins ago
1   karoo.KCOM.COM  37 mins ago
1   karoo.KCOM.COM  37 mins ago
1   karoo.KCOM.COM  37 mins ago
1   karoo.KCOM.COM  37 mins ago
1   karoo.KCOM.COM  38 mins ago
1   karoo.KCOM.COM  38 mins ago
1   karoo.KCOM.COM  38 mins ago
1   karoo.KCOM.COM  38 mins ago
1   karoo.KCOM.COM  38 mins ago
1   karoo.KCOM.COM  39 mins ago
1   karoo.KCOM.COM  39 mins ago
1   karoo.KCOM.COM  39 mins ago
1   karoo.KCOM.COM  39 mins ago

Is this showing that this guy clearly didn’t get given a cookie? Or does the crushes pepper add all the persons page views up (i.e he made 24 page views each of which are then show below??)

I have the following peppers installed,

Default
Backup/Restore
User Agent Pies
User Agent 007
Secret Crush

owen-b
Minted
Posted on Feb 05, '07 at 04:30 am

I get a similar thing, in both the Crushes and the Session Tracker.

I have the following installed:

Backup/Restore
User Agent 007
Sparks!
Popudaytime
Geo Mint
Trends
Outclicks
Fresh View
XXX Strong Mint
Real Estate
Secret Crush
Session Tracker

Here’s my Crushes readout for Most Recent (Session Tracker records the same visits similarly):

(Trimmed):

1   cable.ubr02.dudl.blueyonder.co.uk   20 mins ago
1   cable.ubr02.dudl.blueyonder.co.uk   20 mins ago
1   cable.ubr02.dudl.blueyonder.co.uk   20 mins ago
1   cable.ubr02.dudl.blueyonder.co.uk   20 mins ago
1   cable.ubr02.dudl.blueyonder.co.uk   20 mins ago
1   cable.ubr02.dudl.blueyonder.co.uk   20 mins ago
1   cable.ubr02.dudl.blueyonder.co.uk   21 mins ago
1   cable.ubr02.dudl.blueyonder.co.uk   21 mins ago
1   cable.ubr02.dudl.blueyonder.co.uk   21 mins ago
1   cable.ubr02.dudl.blueyonder.co.uk   21 mins ago

TomWhitson
Minted
Posted on Feb 05, '07 at 05:49 am

Have you tried taking all 3rd party add-ons off? I’ve uninstalled all and I’m getting a similar trend on crushes.

I think maybe this is just the way crushes works??

owen-b
Minted
Posted on Feb 05, '07 at 08:48 am

I don’t really see what Crushes does that Session Tracker doesn’t do, and at least Session Tracker both shortens overlong names and stacks repeat visits together, depicting them with a number of hits as opposed to listing each one.

I’m just concerned that if Crushes is seeing each one as an entry worth showing in full as opposed to stacked, does that mean that Mint is registering each one as unique as opposed to repeat? I get a fair few hits so it’s hard to tell from the stats.

a.jaffe
Minted
Posted on Feb 05, '07 at 01:18 pm

Hi-

I am seeing the same thing, and it does mean that these are all being treated as “uniques”. However, some hits are being registered correctly as multiples, even from visitors that are experiencing this problem. I.E.:

2   ool-45758fd7.dyn.optonline.net  7 mins ago
1   ool-45758fd7.dyn.optonline.net  8 mins ago

so there’s a 2-hit visit and 1-hit visit within one minute of each other, from the same IP.

Andrew

TomWhitson
Minted
Posted on Feb 05, '07 at 03:10 pm

Yes this seems to be exactly what’s happening. Any ideas on a solve??

I’ve got nothing but defult and shaun’s peppers installed so I guess there is no solution as there was for people suffering from the ?> + whitespace issues found before.

Ryan Rahn
Minted
Posted on Feb 05, '07 at 03:13 pm

As I understand it, crushes main service is to put a name to a face as it were, by tracking stats by cookies (ie, names) and not just number (ip addresses).

I am getting too many uniques as well. http://photo.ryanrahn.com/images/unique … shview.png

Notice how the uniques jump on the 31st and follow the jumpy patern (unlike the previous days where the uniques are nice and steady).

steffx
Minted
Posted on Feb 05, '07 at 03:16 pm

Same here. I tryed all combinatons of peppers but still have this problem. I also tryed deinstall windows-with and real-estate pepper (“solution” from other threads) but I stilll have the 0.0.0.0 IPs and the repeating visits ….

steffx

TomWhitson
Minted
Posted on Feb 05, '07 at 03:30 pm

I think Ryan is correct. Crushes looks at cookies so if, as my site does, your site doesn’t set cookies then each new page view will look like a new unique in crushes eyes.

XXX Strong Mint on the other hand shows me all the users hit grouped by ip, thus that they are not treated as a new unique every page view.

I think?

a.jaffe
Minted
Posted on Feb 05, '07 at 03:43 pm

But this is not merely a display problem in ‘Crushes’ — it is “infecting” other peppers — the default is getting “uniques” wrong, and this is showing up, for example, in ‘location’ as duplicate hits from the same country.

TomWhitson
Minted
Posted on Feb 05, '07 at 05:42 pm

Ah! Then yeah that sounds pretty serious. Since it appears to be a problem with the crushes pepper could it not be solved by removing that??

It seems that it can’t be a problem with the defualt peper? Surely, otherwise everyone would be experiencing the same problem.

Ryan Rahn
Minted
Posted on Feb 05, '07 at 06:44 pm

Right, it’s not just a display problem with crushes. “The problem” is affecting the main mint stats.

Shaun Inman
Mint/Pepper Developer
Posted on Feb 05, '07 at 08:42 pm

Owen-B, the problem in both your installations is whitespace in the XXX Strong Mint Pepper PHP files. Deleting the ?> and everything after them will solve your problem.

Everyone else in here is talking about something else entirely. Very few people are experiencing this issue and I am still trying to track down the cause.

msbob5
Minted
Posted on Feb 06, '07 at 12:51 am

I’ll add my name into the camp of experiencing more uniques after 2.0. Uniques went from 400’ish to 600’ish on the same page views.

I enjoy the inflated sense of importance that brings, but I’d rather get back to reality eventually.

owen-b
Minted
Posted on Feb 06, '07 at 03:15 am

Shaun - the way I read it, everyone in this thread is having the same problem as me - some visits are showing up as unique visits, and are being listed as such in Crushes and Session Trackers, and some visits are stacking a many visits from one person. Sometimes I even get examples of both from the same IP address which isn’t consistent.

This is described in several of the posts here, not just mine. I’ll try what you suggest though, and see what happpens. Cheers.

TomWhitson
Minted
Posted on Feb 06, '07 at 04:17 am

Ok I have taken the final ?> off, there wasn’t any whitespace. (Done for both xxx and download counter)

I only have,

Visits
Searches
Pages
Referrers
User Agents
Crushes
User Agent Pies
Referrer Rollup
Download Counter
XXX Strong Mint

Peppers installed.

owen-b
Minted
Posted on Feb 07, '07 at 11:07 am

I’ve uninstalled XXX Strong Mint now but still getting this problem in Crushes and Session Tracker:

Trimmed:

2   194.5.134.185   58 mins ago     
1   194.5.134.185   58 mins ago
1   194.5.134.185   59 mins ago
1   194.5.134.185   59 mins ago

Shaun Inman
Mint/Pepper Developer
Posted on Feb 07, '07 at 11:18 am

Owen, both of your sites still have the closing ?> problem. mge.net has it in sessiontracker/class.php and obc.co.uk has it in xxxstrongmint/class.php. This error is preventing your installation from setting cookies needed to identify unique visitors.

Shaun Inman
Mint/Pepper Developer
Posted on Feb 07, '07 at 11:30 am

For everyone else experiencing this problem. It is definitely cookie related. Please check all of your third-party Pepper to be sure that none of their .php files have a ?> at the bottom. If they do remove it.

You can easily identify which Pepper is potentially causing this problem by visiting any page on your site tracked by Mint and adding #Mint:Debug to the url.

If you see an error like:

Warning: Cannot modify header information - headers already sent by (output started at <...>/mint/pepper/<developer name>/<pepper name>/class.php:251) in <...>/mint/pepper/<developer name>/<pepper name>/class.php on line 256

indicates that <pepper name> is responsible for cookies not being set.

Once the ?> is removed. The problem should go away. It may not in certain instances. I am still looking into what is causing this (although we may have to accept that occasionally a visitor isn’t going to be accepting cookies).

owen-b
Minted
Posted on Feb 07, '07 at 12:02 pm

Sorry Shaun, I thought from another response that the problem was isolated in XXX Strong Mint. I’ll get on it right now.

Haven’t updated my other version of mint as this one caused me so many problems I thought I’d leave it for now.

Incidentally, how come you have access to the files on our servers?

Shaun Inman
Mint/Pepper Developer
Posted on Feb 07, '07 at 12:16 pm

I don’t have access to the files on your servers. Let’s not start that rumor. :D I am able to diagnose the problems using special Mint query commands like the #Mint:Debug mentioned above.

Shaun Inman
Mint/Pepper Developer
Posted on Feb 07, '07 at 12:20 pm

I just noticed #Mint:Debug doesn’t work if you told Mint to ignore your visits. You can uncheck “Ignore my visits” in the Preferences or use another browser that doesn’t have the cookie set already.

R Mitchell
Third-Party Pepper Developer
Posted on Feb 07, '07 at 12:47 pm

I was still seeing the warning with Session Tracker installed even with the ?> removed. Uninstalled Session Tracker and it went away.

msbob5
Minted
Posted on Feb 07, '07 at 12:49 pm

#Mint:Debug gave me no errors and the only third-party pepper I’m using is Trends, so I went ahead and removed the closing ?> there. It doesn’t appear to have made any change, at least in as much as I can still see IPs getting a string of 1 page sessions.

I recognize that not everyone’s going to take a cookie, but did the way Mint used the cookies for unique tracking change between versions?

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Increasing stats upon using 2.0