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Increasing stats upon using 2.0

I don’t think it matters where the files are located ont the server, just the actual address.

It is possible have something where domain1.com = domain2.com/folder/. This isn’t a subdomain.

Posted on Feb 10, '07 at 12:24 pm

Ah right. Cheers for clearing that up for me :) My second domain is as you describe in your above post, so I guess it’s not a subdomain.

I’ve not bothered installing 2.02 on it yet even though I’ve paid for it. Waiting till all the bugs are cleared.

Incidentally, that second domain is basically a series of galleries using slideshowpro, a Flash animation. Is there a way of determining which galleries people are looking at using some kind of statistics package, as they all sit on the same page and so Mint isn’t actually as useful as I’d hoped. The site is owenbillcliffe.co.uk.

Someone else correct me if I’m wrong, but I think Mint is only compatable with html based markup. It would only register one hit per html page, so it would not record individual clicks inside a flash animation.

Posted on Feb 10, '07 at 03:07 pm

Yeah that’s what I thought. Anyway, back on track - has Shaun had any luck accessing our FTP/Mint installations and poking around to find out why some people are grouped AND unique in the same sessions, and why a vast number more unique hits are being registered in general since the update?

Shaun Inman
Mint/Pepper Developer
Posted on Feb 10, '07 at 05:34 pm

Owen, I’m not going to get to it this weekend. I checked out your Mint installation and you’re still using Secret Crush 2.02. please update to the latest version it will help me troubleshoot.

Shaun Inman
Mint/Pepper Developer
Posted on Feb 10, '07 at 05:41 pm

PS. if you look right now you’ll see two sessions for balt.east.verizon.net, that’s me in two different browsers.

In all honestly I think this Secret Crush duplicate session thing is a witch hunt. One corporate IP address (or even an IP from a home network) can be used by many computers on that network (think about how people swap links with co-workers during the work day). Also, hostnames in Secret Crush have cruft like pool72-53-123-56. trimmed. So if you are using hostnames to identify visitors, different people in the same town could appear as duplicate sessions. Then there’s the few who don’t have cookies enabled. There’s just far too many variables to even identify if there is actually a problem to speak of and all of my testing has shown Secret Crush to be working as intended.

I will still be looking into the increase in unique visits but I’m satisfied that Secret Crush is working the way its supposed to.

Posted on Feb 10, '07 at 07:04 pm

It’s the increase in Unique Visits that I’m worried about, really. I follow what you’re saying about duplicate sessions (or at least, apparent duplicate sessions), but for me to have had such an insane leap in Unique visitors when I’ve not really done anything different promoting the site this month is extremely odd.

Cheers for looking, and I’ll await your thoughts on the Uniques issue!

Posted on Feb 10, '07 at 07:09 pm

PS Is there a way of automatically detecting updates to at least the official Peppers? I know that Mint detects updates once a week, but does it do that for the Peppers too? I had no idea there was another new Secret Crush…

Posted on Feb 10, '07 at 07:21 pm

I’ve had another look at my Crushes panel and I’m still not entirely convinced by the explanation about duplicate sessions.

For example:

1 anikast.net 27 mins ago On my glass eye | fly away Viewing From /?showimage=337
1 anikast.net 28 mins ago On my glass eye | split personality Viewing From /
1 anikast.net 29 mins ago On my glass eye :: Comments Timed out

They show ‘Viewing’ still because I’ve just set my session timers to 30 minutes but I’ll be changing it back shortly. At the time they were recorded they were set to 10 minutes.

Anyway, my point is that I simply don’t buy that these are three different people viewing my pages sequentially like this from three different browsers in the same company/neighbourhood/network. It’s clearly one person browsing through a couple of images. What explanations could be attributed to this? The only one I can think of is that this particular person doesn’t have a cookie that registers his viewing as one session.

How do sessions work, anyway? How are they seperate to Uniques?

Posted on Feb 12, '07 at 10:28 am

In all honestly I think this Secret Crush duplicate session thing is a witch hunt.

I don’t think so.

Secret Crushes

And if it is: go get her and let her burn! (I really love my church.. I really do :-) )

I agree. It seems to be happening too often to be more than one person on a local network. It looks to me like their visit (all of their page views) is getting split-up into separate unique visits. It logs all the visits at around the same time, so they aren’t Timed out. Could it be a cookie issue?

Posted on Feb 13, '07 at 04:33 am

Could the problem entries be due to those people having been past viewers and not accepting a new cookie perhaps, and their existing cookie not being compatible with the current Mint?

I know next to nothing about how the new Mint works, and how cookies work, so I could be talking codswallop. :)

In all honestly I think this Secret Crush duplicate session thing is a witch hunt.

I don’t think so either.

Using the same computer, my visits show up multiple times. Could this be a problem unrelated to crushes? My unique visits have shown a dramatic increase from a previously steady pace right after I installed Mint 2. I see crushes as simply a diagnosing tool, not as the problem itself.

I think there is a problem with the cookies Mint is setting to track uniques. If this is a problem with the crushes pepper, then there is something in crushes preventing Mint from correctly setting cookies since it is affecting Mint stats. It’s this last problem that I am concerned about.

I eagerly await a fix.

On one of my mint installs I’m pretty much the only person who visits yet crushes lists me 13 times for one period where i was using the site (its under Dev so I’m refreshing pages lots etc)

I think some of it may be due to the session timeout setting. By default its 7mins. I’ve just upped it to 60mins to see if it improves.

I think being able to set the session to end when they browse away from the page or close the browser would be the ideal. But i don’t know if thats possible.

Posted on Feb 16, '07 at 02:17 pm

Just as I thought the problem seemed to have gone away, it totally hasn’t. A few folk just browsed my site from a link on DPReview and my Uniques has leapt by around 100. Looking in Crushes and Session Tracker they are being listed as one seperate Unique for every page they’ve looked at.

There is DEFINITELY a problem with the way cookies are being tracked. I’m still waiting as the tool I have paid money to use as a statistics tracker is still useless to me.

At my work I track with Google Analytics also, and the numbers don’t match-up at-all. The number of unique visitors is way off.

Yesterday Google shows about 4,000 page views and 1,000 visits. Mint shows about 3,000 hits and 2,200 unique visits. I’ve never seen the unique to total ratio up this high before.

Google and Mint track a bit differently, but the ratio is off and I keep seeing the same IP address over and over in my Crushes pane for what should be the same visit.

Yes, I agree. I use both Google and Mint. The totals are never identical, but the ratios remained roughly the same until I upgraded to 2.0.

Also. I love Mint, have a ton of respect for Shaun, but I’ve also been a bit disappointed waiting for a fix for this issue.

Shaun Inman
Mint/Pepper Developer
Posted on Feb 17, '07 at 02:53 pm

Sorry for the delay on this guys. After the unexpected travel came up last week I came down with an unexpected stomach bug.

I have a release in the queue that changes Mint’s behavior when cookies cannot be set that should address all of these issues.

Posted on Feb 18, '07 at 09:07 am

Great news - thanks for your ongoing work to fix things, Shaun. Looking forward to giving it a try.

Thanks, Shaun. Look forward to many years of continued use of Mint.

Posted on Feb 18, '07 at 04:09 pm

Oh, and hope you’re feeling better! ;)

Shaun Inman
Mint/Pepper Developer
Posted on Feb 19, '07 at 04:13 pm

Give Secret Crush 2.05 (requires Mint 2.03) a try. This should eliminate the cookie-related issues in this thread. (I say “should” because being unable to reproduce the problem you guys are having I can’t directly attack it.)

Thanks for the well-wishes Owen-B. Still not 100% but I’m getting by.

Shaun Inman
Mint/Pepper Developer
Posted on Feb 19, '07 at 09:34 pm

You guys don’t have to tell me. It looks like this problem persists. Thanks to the new additional info row in the Most Recent Crushes tab I can identify which browsers are exhibiting the issue now (without making a trip to the Preferences and then making an educated guess).

I’m beginning to suspect that the issue has something to do with tabs not sharing cookies. This should be an easy hypothesis to test but I’ve been at it 14 hours now (6 releases today plus two more being tested) and I’m still not fully recovered from that bug I picked up last week. Tomorrow.

Shaun Inman
Mint/Pepper Developer
Posted on Feb 20, '07 at 11:01 am

Nope, not tabs. Just saw the problem with IE 6.

This is what I’ve been able to observe in the past 12 hours: only 4 or 5 duplicate sessions across both shauninman.com and haveamint.com. The majority had been limited to Firefox with one Firefox and one Internet Explorer 6.0/Windows. So far these all seem to be duplicate hits, same referrer, same single page.

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